Refund policy

Shipping
Orders are processed within 3 to 5 business days 
before dispatch. Once shipped, you will receive 
a tracking number so you can follow your order 
every step of the way.

United States & Canada: 7 to 14 business days
International: 12 to 18 business days

Order Changes & Cancellations
Because our collection is made in limited 
quantities, we begin preparing your order 
quickly. If you need to make a change or 
cancellation, reach out to us at 
info@runactive.co as soon as possible. We will 
do our best to accommodate your request before 
your order enters fulfillment. We recommend 
reviewing your order carefully before completing 
your purchase.

Damaged or Faulty Items
If your item arrives damaged or faulty, we will 
make it right. Contact us at info@runactive.co 
within 14 days of delivery with your order number 
and photos of the damage. We will offer a 
replacement, exchange, or full refund to your 
original payment method. Return shipping will 
be covered by us if we ask for the item back.

Returns
We accept returns for store credit within 30 
days of delivery. Items must be unworn, unwashed, 
and in original condition with tags attached. 
To start a return, contact us at 
info@runactive.co with your order number. 
Customers are responsible for return shipping 
unless the return is due to our error or a 
damaged item. Store credit is issued within 
5 to 7 business days of receiving your return 
and never expires.

Exchanges
We accept one size exchange per order within 
30 days of delivery. Items must be unworn, 
unwashed, and in original condition with tags 
attached. Because our collection is limited 
and made to order, exchanges are subject to 
available inventory. If your size is unavailable, 
we will offer store credit or a full refund. 
Customers are responsible for return shipping 
on size exchanges.

Sale Items
All sale items are final sale. They are not 
eligible for returns, exchanges, or store credit 
unless the item arrives damaged or faulty, in 
which case our Damaged or Faulty Items policy 
applies.

Questions?
We are always happy to help.
info@runactive.co — rün 🖤